For info and orders Chefook's Phone +39 049 5342967 Chefook's Whatsapp +39 351 5579836
With Chefook we ship all over the world!
WE SHIP WORLDWIDE!
The best catering equipment directly from Italy!

Damaged goods: what to do

 

Did you place an order on chefook.com and are you waiting to receive the goods?

These instructions will be useful in case of damage due to transport. Follow them carefully...

 

To allow you to open the package, the courier will ask you to sign the proof of delivery (POD) as required by law, but be careful, BEFORE signing, check the number of packages and the integrity of the packaging.



cartone danneggiato  

 

If the carton/pallet appears damaged, you can choose to:

REJECT IT WITHOUT SIGNING

or

ACCEPT IT AS SUBJECT TO CHECK (WITH RESERVATION OF CONTROL) DESCRIBING THE DAMAGE ON THE POD.

By indicating the damage in writing, you can check the goods later and make returns or complaints if damaged.


Chefook ships the goods with full insurance policy,  but if you sign without indicating the damage, you will avoid your insurance policy and we can no longer help you!

 

We recommend you asking for a POD copy as a receipt, filled in and signed by both (you and the driver), and use it in case of any dispute.

tagliandino

 

In case of compilation on TABLET or PDA take a clear picture of the legible screen of the RESERVATION where there’s the DAMAGE SPECIFICATION and send us the photos at support@chefook.com. or via WhatsApp to the number 366 8630408.

 cartone danneggiato e tagliandino

If the courier does not release the signed POD or does not allow photos to the tablet, REFUSE THE GOODS, rejecting the package without signing and contact us immediately

 

- by email at support@chefook.com
- by calling us at 049 5342967
- by sending us a fax to 049 9535195
- by writing us via WhatsApp at 366 8630408
 
We are open from 8.30 am to 6.30 pm from Monday to Friday, excluding public holidays.


See you soon,

Staff Chefook

 


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